Salon Policies

We are always delighted to welcome you at UBU Hair and your business is greatly appreciated.

By adhering to our policies, we aim to provide our clients with the highest level of service, ensure a smooth appointment experience, and maintain the professional standards our salon is known for. We appreciate your cooperation and understanding, and we look forward to serving you with exceptional care and expertise.

Deposit Policy

At U.B.U. Hair, we strive to provide exceptional service and ensure that our valued clients have a seamless and satisfying experience during their visits. To guarantee the utmost efficiency and to honor the time and expertise of our stylists, we have implemented a deposit policy for chemical services.

The purpose of our deposit policy for chemical services is to secure appointments, protect our stylists’ valuable time, and minimize the possibility of last-minute cancellations or no-shows. This policy applies to all clients seeking chemical services, including but not limited to hair coloring, highlighting, perming, relaxing, and similar treatments.

Clients are required to pay a non-refundable deposit upon booking their chemical service appointment. The deposit amount will be communicated at the time of booking and is typically a percentage of the total service cost. Deposits can be made in-person at our salon or securely through our online payment system.

Cancellations and Rescheduling

Should you need to cancel or reschedule your appointment, we kindly request a minimum notice of 24 hours. By providing sufficient notice, you allow us to offer the time slot to another client and adjust our schedule accordingly. In such cases, your deposit can be transferred to a future appointment within a specified timeframe.

Late Arrivals and No-Shows

We understand that unforeseen circumstances may cause delays, but we kindly request that you inform us if you anticipate being late for your appointment. In the event of a significant delay, we may need to reschedule your appointment and, if applicable, your deposit will be applied to the new appointment.

Failure to arrive for your appointment without prior notice will be considered a no-show. In such cases, the deposit will be forfeited, and a new deposit will be required to secure any future appointments.

Service Satisfaction

We take immense pride in delivering exceptional results and ensuring your satisfaction. If, for any reason, you are not completely satisfied with the outcome of your service, please inform us within 72 hours of your appointment. We will make every effort to rectify any concerns to the best of our ability.

Weddings & Special Events

At U.B.U. Hair, we understand the importance of special events, particularly weddings, and the desire to look and feel your best on these memorable occasions. To ensure a seamless and exceptional experience for our clients seeking wedding and special event services, we have implemented the following policies:

Consultation and Booking

We highly recommend scheduling a consultation well in advance of your special event to discuss your specific requirements, desired looks, and any additional services you may need. Our experienced stylists will work closely with you to create a personalized plan tailored to your preferences and event theme.

To secure your appointment for wedding or special event services, a non-refundable deposit will be required. The deposit amount and payment details will be provided during the consultation and must be paid within the specified timeframe to confirm your booking.

Trial Services

We strongly encourage scheduling a trial session for your hair services before the actual event. This allows our stylists to understand your vision, make necessary adjustments, and ensure that you are completely satisfied with the chosen look. Trial services are subject to a separate fee and should be scheduled well in advance to allow ample time for adjustments if needed.

Cancellations and Rescheduling

If you need to cancel or reschedule your wedding or special event services, we kindly request a minimum notice of 2 weeks. Cancellations made within the designated timeframe will allow us to accommodate other clients and adjust our schedule accordingly otherwise, the deposit for the canceled services will be forfeited.

In the event of unforeseen circumstances or emergencies, please notify us as soon as possible so that we can make appropriate arrangements and discuss alternative options. In such cases, your deposit can be transferred to a future appointment within a specified timeframe.

Service Timeline and Arrivals

On the day of the event, we will establish a detailed service timeline to ensure a smooth flow and adequate time for each client. We kindly request that all participants arrive promptly at the scheduled time to avoid any delays or disruptions. Late arrivals may result in reduced service time or adjustments to the original plan to accommodate the overall schedule.

Pricing and Payments

Pricing for wedding and special event services will be discussed during the consultation and outlined in a detailed proposal. We require a 50% deposit of the total, to hold the reservations prior to the wedding or event date. Additional charges may apply for any special requests. Accepted forms of payment will be communicated during the booking process.

By adhering to our wedding and special events policy, we aim to provide our clients with a stress-free and memorable experience, ensuring that you look and feel your absolute best on your special day. We appreciate your cooperation and look forward to creating beautiful memories together.